Terms and Conditions

Welcome to Artysan. These Terms and Conditions (“Terms”) are a legal agreement between you (“Client”) and ARTYSAN STUDIO LTD, a limited company incorporated in London, United Kingdom (“Artysan”, “we”, “us”, or “our”). These Terms govern your use of our website (https://www.artysan.studio), and any related services ("Services"). By accessing or using the Services, you agree to be bound by these Terms.

Services Overview

Artysan offers:

  • A monthly design membership (“Membership”) providing ongoing design support.

  • Fixed-scope, one-off design projects (“One-off Projects”) with separate contracts.

Details of deliverables, payment terms, and scope for One-off Projects are outlined in a separate agreement shared before project commencement.

Communication and Delivery

All communication and design requests, for both Membership and One-off Projects, are handled via a private Slack channel with 1:1 access to Mass (Founder & Designer). We operate on an asynchronous-first model to maximise flexibility and focus. Calls may be scheduled when strictly necessary or mutually agreed upon.

Ownership and Intellectual Property

All final designs and source files created by Artysan for the Client are the exclusive property of the Client, with full intellectual property and usage rights, even if the engagement ends. If a refund is issued, the Client forfeits all rights to use any work created by Artysan over that time, and Artysan retains full ownership.

The Client affirms that all content or materials provided to Artysan for use in a Project are owned or licensed by the Client and do not infringe any third-party rights.

Artysan reserves the right to showcase design work publicly unless otherwise agreed in writing. Clients may request that specific projects remain confidential.

Refunds

Membership clients are eligible for a 7-day trial. If the service does not meet expectations, a full refund will be provided upon request within the trial period—no questions asked.

Refunds are not offered for One-off Projects or for completed work that is commercially usable.

If a refund is issued, all design rights revert to Artysan, and the Client may not use or reproduce any materials delivered.

Payments

  • Memberships are billed via Stripe and renew monthly until paused or cancelled.

  • One-off Projects are invoiced and payable via bank transfer as outlined in the contract.

Third-Party Fonts and Licenses

If a design includes fonts requiring a commercial license, Artysan will inform the Client. The Client is responsible for purchasing appropriate licenses to legally use the delivered materials.

Client Responsibilities

By using our Services, the Client confirms:

  • They are legally capable of entering into contracts.

  • They will not use the Services for illegal or unauthorized purposes.

  • They will not infringe any third-party rights.

Privacy and Data

All personal data is processed in accordance with our Privacy Policy.

We may use analytics tools to understand user behaviour and improve our Services. No sensitive personal data is shared with third parties.

NDAs and Confidentiality

Clients may request a Non-Disclosure Agreement (NDA) if confidentiality is required. Without such an agreement, Artysan reserves the right to feature completed work in our portfolio and marketing.

Disclaimers

Our Services are provided "as is" and “as available.” We do not guarantee that our website or Slack access will be uninterrupted or error-free at all times.

Limitation of Liability

Artysan will not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from use of our Services.

Indemnification

Clients agree to indemnify and hold harmless Artysan and its representatives from any claims arising from misuse of the Services or breach of these Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of London, UK. This jurisdiction clause ensures a clear legal venue in the event of disagreement.

Changes to Terms

Artysan reserves the right to update or modify these Terms at any time. Any changes will be effective upon posting on our website. Continued use of the Services constitutes acceptance of the revised Terms.

Contacts

If you have any questions about these Terms, please contact us by email: hello@artysan.studio.

Last updated: 09 July 2025